Q&A for Booking safely on FIBNB

How to book on FIBNB.com

What is FIBNB?

FIBNB.com is an easy way to book your next holidays in Florence. Property owners in Florence have listed their apartments on our website and you can find all the information about the apartment in our listings page. You can view the availability calendar for the property and ask any questions about the apartment before you book.

When you are ready to make a booking you can do so by completing the form on the property listings page, and then pay for the rental using a credit card. If you prefer you may also make payment using the International bank transfer mechanism, and these details are provided on the payment screen of the booking process.

Once we receive your reservation we will provide you with the details of the property owner so you can make arrangements for your arrival in Florence.

There are no service fees for making reservations on FIBNB, the price you see at the top of the page, is the price you will be paying per night. The only exception are the additional fees for cleaning and the local tourist tax, which are clearly displayed on the property listings page.

How to pay for your holiday rental?

Using either credit card or by sending the reservation fees by international bank transfer you can book any of the properties on FIBNB.com. You will be provided with the details of the property owner upon receipt of the booking fees.

If you wish to cancel your booking, you can find details of the exact cancellation policy of the property on the property listings page as well as the dedicated question in this FAQ.

What if I want to cancel a reservation?

FIBNB.com wants you to have a hassle free booking experience. Sometimes you may need to cancel your reservation. The cancellation terms promised by our property owners is as follows;

  • If you cancel up to 15 days prior to arrival you will receive 100% refund.
  • If you cancel within 15 days of arrival, you will receive a 50% refund.

A property owner may consider alternative refund terms for the guest should they cancel within the 15 day threshold, but these will be in exceptional cases and at their discretion. Unfortunately we are unable to act as a mediator in the case of cancellations, but we will be more than happy to provide any information that may be helpful.

Newsletter preferences, and how to control them

When sending a request for a reservation or through one of the other online forms on FIBNB.com it is possible to sign up for our newsletter. This newsletter contains helpful guides and tips that will be of interest to anyone planning to take a holiday in Florence.

Before you subscription is activated we will send an email that requires you to reconfirm your subscription. Although we have configured our services to deliver to all email platforms, it might be that this first email is received in your junk or trash folder. Therefore please check these folders if you do not receive this email confirmation in the ten minutes following your subscription.

If the subscription email is not confirmed, you will not be added to our mailing lists.

Whenever a newsletter is sent you will find a link where it is possible to control your subscription settings. This includes adding or removing any provided profile information, or options to unsubscribe or recieve the newsletters at a different frequency. Should you wish to unsubscribe from our newsletter and you do not have a copy of our last newsletter, please contact us and we will can manually remove your email address from our lists.

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