Q&A for property owners

Listing your vacation rental property on FIBNB

What is FIBNB?

FIBNB.com puts property owners in direct contact with tourists looking to book a vacation rental. A property owner is able to add their property to the platform for a fixed annual fee,  and make changes as often as they wish. Visitors to FIBNB.com are able to view each properties details, and  can then check the booking calendar in real-time for availability*. On FIBNB.com reservations are delivered directly to the owner’s email where they can contact the guest to complete the booking, share contact details, tips and banking details to allow the guest to complete the reservation.

Because of the additional service charges levied at owners and guests per booking on competing platforms, a property owner on FIBNB.com can list their property with a higher room price than their competing listing on airbnb.com or booking.com and the owner will still earn more revenue, and the guest will also book for less because they will not be charged any additional service fees.

* the property availability can only be displayed where property owners have provided the relevant booking ICAL links during the creation of their listing on FIBNB.com

How do listings work?

If you purchase one of the annual listings packages you are purchasing a listing for a property on FIBNB.com. The length of  time your listing will remain active, will depend on the type of listings package that you purchase. Typically a listings package will last one-year.

You are able to change any element of the listing whenever you wish, this could be the property description, the price, the photos or any other aspect of your listing on FIBNBcom. You can even change the property itself so long as you have a listings package active.


How do multiple listings work?

When you purchase a listings package that allows for multiple listings you will be able to add more than one listing to the website. If you are purchasing this listing for the first time you will be asked to provide the information for the first property as part of the registration process. Once this has been completed the property will be reviewed by our team and the published.

To add a second listing you should go to your account by logging into FIBNB.com using the details you provided during your registration (if not already logged in). Once you have logged in you should visit the section of your account (click on the arrow to the right of your user name in the top right of the FIBNB.com website) called “listings”. In the listings section you can see the information and status for any listings that you already have live. At the bottom of the page you will see a button marked “add listing”. When you click on this button you will be able to add as many listings as your package has given you.

How can I add my property to FIBNB?

Add your property by simply clicking the button “Add Property” in the top right corner of every page of the website. You will need to have a working email address to be able to create an account.

Are there any tips for adding listings to FIBNB?

We have prepared a guidance document that includes information and advice to help you create the perfect property listing. By following the tips found in this document you can ensure your property reaches the widest audience possible.

Click here to download the guidance document (400KB).

How can I change prices, photos and descriptions on FIBNB?

When you create your first listing on FIBNB.com a customer account is created on the website, much in the same way as other platforms like airbnb.com. Property owners can sign into their FIBNB.com account where they can then view and edit any property listings they have on the website, and also download invoices and update their contact information.

How can I stop overbooking (calendar sync. with airbnb, booking.com and homeaway)?

When creating a listing on FIBNB.com, and if your property is listed on other online booking platforms, you can provide the calendar links to these platforms. This means that FIBNB.com will be able to show a live calendar of availability of your property to visitors of your listing.

Important: This functionality is currently one-way. This means that if you receive a booking on FIBNB you should update the other calendars associated with your profile to avoid overbooking. Two way connections will be available for some properties shortly.

How do people book my property on FIBNB?

The way your property is booked on FIBNB will depend on the type of listings package you have purchased, and to some extent, the amount of information you have provided when creating your property listing on our system.

In cases where you have purchased a listings package of a year then when providing the information of your property you will have been asked to provide an email address to which reservations will be sent. If your property is also listed on websites such as airbnb.com, booking.com or homeaway and you have provided the website urls to the booking calendars of these platforms, then a bookings calendar will also be shown on your property page. In this way FIBNB visitors can see when your property is available to then make a booking.

Important: FIBNB does not process any transactions for it’s visitors, property owners will receive email enquiries directly from potential guests and will then need to make the necessary arrangements to receive payment for the holiday rental. FIBNB does not offer mediation in these transactions, it merely operates as the provider of a platform through which people can contact owners of properties and book directly with them.

How long will my property be shown on FIBNB?

When you purchase your listing on FIBNB.com your listing(s) will be published for a year from the date of purchase. Once your listing has expired you will then be given the option to re-purchase the same package again, or select from another package that may be more suitable for your property goals.

Cancellations by guests?

When providing the information for your listing on FIBNB.com you will be asked to select the cancellation policy that you wish to apply for your property. Please note that each time a change is made to any property listings on FIBNB.com a complete revision log is kept of these changes. This means that in the case of any disputes that might arise through the use of our platform by owners or bookers, we are able to verify the history of each listing.

When selecting a cancellation policy there are three possible choices:

  • Fully Flexible: guests would be entitled to request 100% of any paid sums from the owner to be returned to them (excluding transfer fees).
  • Short Notice Only: guests can, up to seven days prior to their arrival cancel and request 100% of their booking to be refunded (excluding transfer fees). If the guest cancels within 7 days they are eligible for a refund equal to 50% of the daily rate for the property rental.
  • Long Notice Only: Guests that cancel more than 30 days before their arrival are eligible to receive 100% of their booking refunded (excluding transfer fees). A guest that cancels within 30 days of arrival will be eligible to be refunded 50% of the daily rate for the property.

If a guest has made a reservation of EURO 700, from this figure would be deducted the costs of making the transfer and this net figure would be the sum that is transferred to the guest. Please ensure such requests for refund are honoured quickly.

How can I remove my listing from FIBNB?

If you no longer wish to have your listing displayed on FIBNB please contact us, with your account details and we will manually process the deletion of your property from our system.

How can I requesting an invoice from FIBNB for a purchase?

When paying for your listing you can choose your preferred billing arrangement. If you require an invoice you will be provided the option to include your VAT number at the time of purchase.

If you are an Italian citizen you will be required to provide your fiscal code (codice fiscale). Invoices are issued by our system once the payment has been approved and the listing(s) have been published live. If you have any questions regarding billing please contact us prior to making your purchase, as this helps us to attend to your enquiry more effectively.

Resources for your guests

Museums, tickets and guides to the city